To be eligible for a refund or return, your item must be significantly damaged by the conditions undergone by the servicing postal service and must be shown photographic proof that it is damaged. It must also be shown with original packaging, and unopened.
We won't be able to refund group buy orders until the item arrives, as the manufacturing order must be fulfilled first.
If you have opened the package, we cannot offer a refund, but we will work with you to ensure the usability of your item to your satisfaction.
If the package is missing, we will work with you to find the package and make sure it returns safely and undamaged.
If there is an issue regarding transit and shipping misdirection, we will offer support to make sure your product arrives safely and in a timely manner.
Please do not send your purchase back to the manufacturer. We will offer support service via email if you encounter any issues setting up or using your product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify we have received your proof. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
1) If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
2) Next contact your bank to ensure it is being processed. If you’ve done all of this and you still have not received your refund yet, please contact us via phone or email. (Triventinc@gmail.com)
Sale items may be refunded, but they are only to be refunded the amount purchased for, and not original, non-sale, price of the item.